Delivery Information

Delivery terms

Ordered physica goods (e.g. eBook Readers) will be delivered by post.

The delivery times are specified on product description page.

Electronic products (e.g. ebooks and audiobooks) will be available for downloading after eLibris has received the payment. 

The order has to be paid in full before the order is shipped or the products are available for downloading.

The postage will be charged according to the price list of Suomen Posti.

The delivery chargers are shown before order confirmation and are included in the final amount to be paid. No other charges will be added after the confirmation.

The copy of the invoice will be sent with the goods, keep it as a receipt of your payment.

Customers under age 18 must have the permission from their parents before ordering.

All prices include VAT.

 

Returns

The customer has a right to return or replace the ordered items within 14 days of their receipt.

The returned product has to be unused and the package has to be unopened, otherwise the return can not be accepted.

Faulty items can be returned during their Warranty Period.

If you want to return a product, you must inform us via e-mail (info@elibris.fi) in advance. We will then send you further instructions including return address by email.


Sometimes the items might get damaged during transport despite of the careful packaging. For that reason it would be highly recommended to check the status of the package at the post office while collecting the package or when receiving the delivery from a courier. If the package is damaged during the transport (and also the goods inside the package are damaged) make a damage report at the post office or with the courier immediately. Then contact our Customer Service to arrange a delivery of new product.

 

Failed or Interrupted Downloads

Sometimes the downloading process may fail or be interrupted for various reasons (e.g. loss / poor connection to the Internet). If you are unable to download your ordered items, please contact our Customer Services.